Positive experiences attract and retain customers.
Are your employees ready for the NDIS?
Break Thru People Solutions have drawn on their extensive experience in the delivery of NDIS services to develop a practical workshop for front line employees.
The “Bringing a Plan to Life” workshop is designed to educate and prepare your front line employees to deliver more effective and excellent services to customers in the new world of the NDIS.
This is a two-day hands on workshop, delivered face to face by our experienced facilitators.
By the end of the workshop you will be able to:
- Understand the new world of the NDIS and discover what the changes mean for customers, the industry and you.
- Identify the importance of providing excellent customer experiences for customers.
- Discover how person centered practices can enhance customer service in an open competitive market.
- Recognise the role of partnerships, collaboration and complementary servicing in the NDIS.
- Identify how to be innovative and bring a plan to life.
30-31 August 2016
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